Review of the passengers' rights framework

Key points

The EESC:

• supports the new regulation proposed by the Commission, which aims to improve passenger rights and ensure travellers receive better information. All parts of this new regulation (package travel, passenger rights and multimodal journeys) should be considered complementary to each other;
• is concerned about citizens' general lack of awareness when it comes to their rights and about problems they encounter trying to exercise these rights, and therefore believes information to be the most useful and effective tool available to travellers so that they know their rights and can exercise them if they are breached;
• recommends that the Commission ensure that tourism service providers provide extensive, quality information directly to travellers, even if this information is also available elsewhere, for example online.